South Korea’s Ministry of the Interior and Safety (MOIS) has officially upgraded the national government portal ‘Gov24+’ with an AI-powered intelligent search system, marking a structural shift from keyword-based navigation to conversational AI interaction in public services.
Technical Innovation: LLM-Powered Natural Language Interface
The core advancement lies in integrating a Large Language Model (LLM) with standardized government service data, enabling citizens to submit queries in plain everyday language rather than administrative terminology. When a user asks “I just moved — what do I need to do?” or “My baby was born — what benefits can I receive?”, the AI interprets the intent and provides a comprehensive, context-aware response covering relevant services and procedures. When queries are ambiguous, the system initiates a follow-up dialogue to refine the request — significantly lowering the entry barrier for first-time users.
Performance Metrics: 563+ Services Unified Under One Portal
Gov24+ now enables direct access to 50 newly integrated services — including grievance submissions via the National Civil Complaint Center and customs clearance code lookup via the Korea Customs Service — while 513 additional services, such as family relation certificate issuance from the Supreme Court, are accessible without additional login steps. Complementary features including one-click document reissuance based on usage history, a life-stage guide covering events such as childbirth, marriage, and relocation, and a simplified interface for elderly users have also been rolled out simultaneously.
Use Cases: From Search to Conversational Document Issuance
Under the current system, opening a restaurant requires visiting up to nine government agencies and filing eight separate applications. The upcoming AI Integrated Civil Affairs Platform, built on an ontology-based unified database, aims to consolidate this into a single application process. Beyond that, a conversational document issuance service is being phased in, allowing citizens to obtain key documents such as resident registration certificates and land registry records through a dialogue with the AI system. Dt
Market Impact: Setting the Benchmark for Public AI Platforms
The AI-powered Gov24+ is scheduled for a pilot launch in Q1 2026, with full commercial deployment planned for Q4 2026. The platform’s architecture — linking 325 agencies through standardized APIs and LLM integration — is drawing significant attention as a reference model for government AI transformation across the Asia-Pacific region. The initiative also opens new B2G (Business-to-Government) market opportunities for domestic AI solution providers, particularly in the areas of public LLM fine-tuning and secure government data pipelines.
Expert Perspective
Minister Yoon Ho-jung of MOIS stated that the initiative will “innovate the way the public sector works and further enhance the efficiency of government operations,” adding that the ministry will “do its best to leap forward as an AI democratic government that provides citizens with better services.” Industry analysts view 2026 as a pivotal year in which Korea’s public sector AI transformation moves from infrastructure-building to citizen-level impact.
